Customer Service Account Lead
6 days ago
The Customer Service Coordinator is responsible for the management and administration of our customers and ensuring that all Key Performance Indicators (KPIs) and contractual Service Level Agreements (SLAs) are met at all times.
- Maintain all company systems with up-to-date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer's contract.
- Ensure all service reports/documentation is uploaded and saved onto our system against customer accounts and then sent out to customers.
- Identify/highlight any additional work opportunities by analyzing engineer reports, customer service history, and correspondence.
- Deal with customer calls, inbound and outbound, keeping customers updated, ensuring a high level of customer service is provided at all times.
- Ensure that the management team is made aware of problematic sites or possible customer complaints.
- The post-holder must comply with the Company's Policies and Procedures and Code of Conduct.
- Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, in accordance with current legislation and policies laid down by the company.
At YSI Inc, we are committed to providing innovative technology solutions that transform water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team. The successful candidate will be responsible for managing and administering our customers, ensuring that all KPIs and contractual SLAs are met at all times.
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Customer Service Account Lead
4 days ago
Basingstoke, Hampshire, United Kingdom YSI Inc Full timeCustomer Service Account CoordinatorThe Customer Service Account Coordinator is responsible for the management and administration of our customers and ensuring that all Key Performance Indicators (KPIs) and contractual Service Level Agreements (SLAs) are met at all times.Maintain all company systems with up-to-date and accurate details of each...
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Customer Service Account Lead
4 days ago
Basingstoke, Hampshire, United Kingdom YSI Inc Full timeCustomer Service Account CoordinatorThe Customer Service Account Coordinator is responsible for the management and administration of our customers and ensuring that all Key Performance Indicators (KPIs) and contractual Service Level Agreements (SLAs) are met at all times.Maintain all company systems with up-to-date and accurate details of each...
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Customer Service Representative
1 day ago
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Customer Service Representative
1 day ago
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Customer Service Liaison
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Customer Service Liaison
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Basingstoke, Hampshire, United Kingdom Park Street People Full timeA leading market player in their industry is seeking a highly skilled Customer Service Representative with German language expertise to join their team on a full-time, permanent basis. Utilizing your English and German language skills, the successful candidate will be responsible for delivering exceptional customer service at all times, while ensuring sales...
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Basingstoke, Hampshire, United Kingdom Office Angels Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeOffice Angels is working with a leading company in the cleaning and hygiene industry to find a customer service specialist to join their team.The ideal candidate will have experience in export, sales, and customer support, with a good understanding of CRM systems and the...
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Customer Service Representative
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Customer Service Representative
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Customer Service Director
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Customer Service Coordinator
1 week ago
Basingstoke, Hampshire, United Kingdom reesmarx Full timeWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Reesmarx on a 6-month fixed-term contract. This role is crucial in supporting our finance and customer service departments, with a primary focus on administrative tasks related to order processing, customer inquiries, and record-keeping.**Key...
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Customer Service Coordinator
6 days ago
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