Technical Support Professional

3 days ago


London, Greater London, United Kingdom RECRUITMENTREVOLUTION Full time

About Us

We are a leading provider of IT solutions and services, dedicated to delivering exceptional support and expertise to our clients. With over 29 years of industry experience, we have become connoisseurs of IT expertise, with a proactive mindset that turns obstacles into opportunities.

We are looking for a talented Technical Support Professional to join our team in East London / Essex Area. As a Technical Support Professional, you will be responsible for providing technical support and troubleshooting services to our clients, working on project-based installations and migrations, and collaborating with senior technicians on 3rd-line support issues.

The ideal candidate will have experience on a MSP Helpdesk, good communication skills, a pleasant telephone manner, and brilliant customer-facing/customer service skills. Some experience in hardware and software administration is preferred, including Microsoft 365 administration, Windows Server administration, SharePoint administration, and DNS, DHCP, TCP/IP.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, or in-person.
  • Install, configure, and maintain Windows PCs and Servers, Azure, Microsoft 365, VMware, and Cloud Migration Services.
  • Collaborate with senior technicians on 3rd-line support issues.
  • Participate in project-based installations and migrations.

Requirements:

  • Experience on a MSP Helpdesk.
  • Good communication skills and a pleasant telephone manner.
  • Brilliant customer-facing/customer service skills.
  • Prior knowledge of hardware and software administration.

What We Offer:

  • A competitive salary range of £25,000 - £35,000 depending on experience.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.


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