Support Team Lead
1 month ago
Job Role and Responsibilities:
Kerridge Commercial Systems is seeking a Support Team Lead - Product Solutions Expert to join our team. As a key member of our support team, you will be responsible for ensuring all staff are successfully supporting our product. Your role will involve providing support, technical support, and training to team members who use our support product, replying to inbound queries.
Main Duties and Responsibilities:
- Ensures all staff are successfully supporting the product.
- Provide support, technical support, and training to team members who use support product, replying to inbound queries.
- Develop staff relationships that promote retention and loyalty.
- Deliver 121s to all support staff and provide support for career development.
- Monitor all work queues to ensure a consistent, good quality service to our customers.
- Closely monitor Support cases and Customer Feedback to feed this information back into the business.
- Work with internal stakeholders to resolve customer issues and improve processes.
- Focused on improving and delivering customer service to many customers.
- Create help documentation and video content to help the customer base.
Requirements:
- Experience: Minimum of 2 years in a similar role or 5 years as senior Support Analyst.
- Education: A-Levels or Equivalent as a minimum.
- Experience of training/leading junior staff, including managing workload, shift rota.
- Demonstrable interest in IT with a drive to build a successful career.
- Enthusiastic and creative in problem-solving skills.
- An analytical and process-oriented mind-set.
- The ability to plan, prioritise and work on several projects at once.
- The desire to work under pressure and in a fast-paced environment.
- Strong interpersonal skills, customer empathy and determination to resolve issues.
- The ability to build relationships both with Customers and internal stakeholders.
- The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement.
- Flexible and adaptable – both products and their processes will develop over time.
- Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness.
-
Housing Support Team Lead
15 hours ago
Nottingham, Nottingham, United Kingdom CV-Library Full timeHousing Support Team LeadThis challenging role involves leading the delivery of a high-quality housing support service to individuals across the East Midlands region.About the Role: You will act as a senior operational practitioner, guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management.Key...
-
Senior Support Team Lead
3 minutes ago
Nottingham, Nottingham, United Kingdom CV-Library Full timeJob Title: Senior Support Team LeadAn exciting opportunity has arisen for a motivated and experienced Senior Support Worker to join our team as a Senior Support Team Lead. This role offers a unique chance to take on new challenges, develop your skills, and make a real difference in the lives of our service users.About the Role:To lead a team of Support...
-
Personal Care Team Member
1 week ago
Nottingham, Nottingham, United Kingdom Solo Support Services Full timeJob Description:Solo Support Services is a leading provider of personal care services in Nottinghamshire. We are currently seeking a Personal Care Team Member to join our team. As a Personal Care Team Member, you will be responsible for providing support to a blind person with daily living activities.Responsibilities:* Assist with cooking, cleaning, and...
-
Higher Education Support Specialist
2 days ago
Nottingham, Nottingham, United Kingdom Beacon Support Full timeJob Overview:Beacon Support Ltd. is a leading organization in the field of higher education support, dedicated to helping students with disabilities achieve their academic goals. As a Specialist Disability Mentor, you will play a vital role in providing one-to-one support to students who require assistance with their studies.Salary: £30-£40 per hour, plus...
-
Disability Support Professional
2 days ago
Nottingham, Nottingham, United Kingdom Beacon Support Full timeJoin Our Team as a Disability Support Professional:Are you passionate about empowering students with disabilities to reach their full potential? Do you thrive in an environment that values collaboration, creativity, and continuous learning? Look no further! As a Specialist Disability Mentor at Beacon Support Ltd., you will form meaningful connections with...
-
Software Team Lead
12 hours ago
Nottingham, Nottingham, United Kingdom Solutions Driven Full timeSolution Driven is seeking a highly skilled Software Engineering Manager to lead the software team in Nottingham, UK. As part of our ambitious project to move 3D printing from prototyping into production, you will play a key role in supporting and improving a high-speed 3D printer based on world-leading piezoelectric drop-on-demand inkjet technologies.This...
-
Payroll Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom MHR Full timeJob SummaryMHR seeks a highly skilled Payroll Team Lead to join our team. As a Payroll Team Lead, you will be responsible for providing a professional and responsive payroll service to our customers, ensuring accurate and timely payments. You will coach, develop, and support analysts, implementing process improvements and fostering a collaborative...
-
Shift Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom All Bar One Full timeAt All Bar One, we're looking for a Shift Supervisor to join our team. As a Shift Supervisor, you'll be responsible for leading a team that provides exceptional service to our guests, ensuring a warm and welcoming experience for everyone who visits.The ideal candidate will have a passion for great service and training great people, with a proven track record...
-
Sales Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom Next Full timeAbout the Role:We are seeking a highly motivated Sales Team Lead to join our team at Next. As a Sales Team Lead, you will be responsible for leading and inspiring your team to deliver outstanding customer service and achieve performance targets.Key Responsibilities:Support the Store management team across all product areas, back of house and running the...
-
Retrofit Team Lead
18 hours ago
Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full timeWe are seeking a highly motivated and experienced Retrofit Team Lead to join our Property Services department at Nottingham Community Housing Association.The ideal candidate will have a strong background in project management, with experience of leading teams and delivering complex projects from conception to completion. They will be responsible for managing...
-
Care Team Lead
16 hours ago
Nottingham, Nottingham, United Kingdom Service Care Solutions Full timeOverviewSERVICE CARE SOLUTIONS is a leading provider of social care services, dedicated to delivering high-quality support to vulnerable children and young people. Our commitment to excellence drives us to create a supportive and nurturing environment where our staff can thrive.In this rewarding role as Deputy Home Manager, you will play a pivotal part in...
-
Support Coordinator
11 hours ago
Nottingham, Nottingham, United Kingdom Solo Support Services Full timeJob Description:We are seeking a highly motivated and compassionate Support Coordinator to join our team at Solo Support Services.As a Support Coordinator, you will be responsible for providing person-centered care and support to enable the individual to live their life to the fullest.The ideal candidate will have excellent communication skills, be able to...
-
Operational Team Lead
2 months ago
Nottingham, Nottingham, United Kingdom beBee Professionals Full time £35,000 - £45,000We are looking for an Operational Team Lead to join our team at beBee Professionals in the UK. The ideal candidate will possess strong leadership and interpersonal skills, with the ability to motivate and support the team to meet performance targets and goals.Key Responsibilities:Lead and motivate the team to achieve performance targets and goals.Monitor and...
-
Care Team Lead
12 hours ago
Nottingham, Nottingham, United Kingdom Service Care Solutions Full timeJob Title: Care Team LeadJob Description:This is a rewarding opportunity to work in a supportive and caring environment, making a real difference in the lives of children and young people.You will be instrumental in delivering high-quality care and ensuring the home remains a safe and nurturing place for everyone.We are offering a competitive salary of...
-
Department Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom B&Q Full timeAbout This RoleWe're seeking an experienced and skilled individual to fill the position of Department Team Lead at B&Q. In this role, you'll be responsible for managing a team of professionals who will work together to achieve outstanding results in their respective departments.The ideal candidate should have excellent leadership skills, with the ability to...
-
Engineering Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom Hovis Full timeAbout the Role">We are seeking a highly skilled Engineering Front Line Manager to lead our team of talented Engineers in Nottingham. This is an exciting opportunity for someone who enjoys working in a collaborative and friendly team environment.As our next Engineering Front Line Manager, you will be passionate about driving best-in-class standards within the...
-
Veterinary Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom purovets Full timeAre you a skilled veterinary surgeon looking for a new challenge? We have an exciting opportunity for a Veterinary Team Lead at Purovets in Nottinghamshire. This is a fantastic chance to join a dedicated team and make a significant impact in the field.About the Role:We are seeking an experienced veterinary surgeon with excellent leadership skills, strong...
-
Veterinary Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom GLG Vets Full timeJob Role Overview:We are seeking a highly skilled Veterinary Surgeon to lead our team in Nottingham, Nottinghamshire. As part of our dynamic veterinary practice, you will provide exceptional veterinary care to animals while working in a collaborative environment. You will have the opportunity to make a meaningful difference in the lives of pets and their...
-
Childcare Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom Esland Care Full timeEsland Care is a leading provider of specialist services for children and young people. We are seeking an experienced Senior Childrens Residential Support Worker to join our team.">">We offer a competitive salary of £31,398.60 - £33,474.60 per annum, depending on qualifications.You will be enrolled onto the fully funded Level 3/4/5 Children and Young...
-
Retail Team Lead
3 weeks ago
Nottingham, Nottingham, United Kingdom Tesco Full timeAbout the Position We are currently seeking a Retail Team Lead to join our team. As a key member of our store leadership, you will be responsible for supporting the Store Manager in achieving sales targets and improving customer experience. This includes managing the daily operations of the store, handling customer inquiries, and collaborating with other...