Night Team Member
3 days ago
About Us
The Francis Hotel is a leading hospitality group that values its people and strives to create a positive work environment.
Our Mission
We aim to provide exceptional customer service and create memorable experiences for our guests.
Job Summary
We are seeking a Night Team Member to join our front office team. As a Night Team Member, you will be responsible for providing excellent customer service, handling guest inquiries, and maintaining a clean and welcoming environment.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
- Maintain a clean and organized front office area, including the reception desk and surrounding areas.
- Assist with room assignments, key card distribution, and other administrative tasks as needed.
- Collaborate with other team members to ensure seamless communication and a positive guest experience.
Requirements
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer skills and knowledge of hotel software.
- Availability to work a variety of shifts, including nights and weekends.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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