Mortgage Quality Assurance Specialist

1 week ago


Bournemouth, Bournemouth, United Kingdom Mortgage Intelligence Full time

Job Summary

We are seeking a highly skilled Consumer Duty Specialist to join our team at Mortgage Intelligence. As a Consumer Duty Specialist, you will play a key role in ensuring that our appointed representatives submit high-quality cases that meet the FCA and Mortgage Intelligence Holdings' requirements.

Key Responsibilities

  • Assess Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
  • Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
  • Report results of assessments and monitor responses.
  • Analyse results to identify trends, areas of development and potential risks.
  • Contribute to the network's Consumer Duty obligations, considering these obligations in all actions and decisions.

Requirements

  • Good standard of general education.
  • CEMAP qualification or equivalent (training will be provided if not currently held).
  • Certificate in Regulated General Insurance (CeRGI) preferred but not essential.
  • Experience in the regulated mortgage and/or protection environment.
  • High level of accuracy and attention to detail.
  • Ability to work as part of a team.
  • Ability to analyse data to identify trends.
  • Good administrative and organisational skills.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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