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Case Manager

2 months ago

Tewkesbury, Gloucestershire, United Kingdom Health and Care Management Ltd Full time
About the Role

We are seeking a highly skilled Case Manager to join our team at Health and Care Management Ltd.

This is an exciting opportunity to work with our Corporate clients in delivering health and wellbeing services to their employees.

As a Case Manager, you will be responsible for delivering case management services to identify the reasons for ill health and injury and advise on the best course of action or treatment needed to reduce the risk of the employee being absent from work, or supporting them with returning to work as soon as possible.

Key Responsibilities
  • Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors.
  • Be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors.
  • Effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control.
  • Where required, access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition.
  • Help the customers' line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data).
  • Ensure customer satisfaction via regular and timely communications with all stakeholders.
  • Achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
  • Maintain knowledge on all aspects of integrated health risk management.
  • Demonstrate a team work ethos.
  • Develop and sustain relationships with both internal and external customers.
Essential Skills

Key skills and experience:

  • Knowledge of clinical and non-clinical care pathways.
  • Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers.
  • Knowledge of general occupational health and legal principles.
  • Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint.
  • Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls.
  • Adept at adopting an investigatory approach to cases and demonstrating analytical and problem-solving skills.

Qualifications:

Qualified: physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.

OR

Sport & Exercise professional or other similar professional.

This role would potentially suit someone who has worked as a Sports Therapist, Physiotherapist, Wellbeing Practitioner, Disability Assessor.

DE&I

Health and Care Management Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Benefits
  • 25 days annual leave.
  • Your birthday off.
  • 6% company pension contribution.
  • Bike to Work Scheme.
  • Medicash Health plan.
  • Enhanced Maternity/Paternity/Adoption and Shared Parental leave.
  • 2 voluntary days per year.
  • Long Service Awards.
  • Employee Wellbeing Seminars.
  • CPD opportunities.
  • Professional memberships paid for (role dependent).