Print Service Support Specialist

3 weeks ago

Coventry, Coventry, United Kingdom Apogee Corporation Full time

**Job Summary**

As a key member of the Apogee Corporation team, the Print Service Support Specialist will play a vital role in ensuring the smooth operation of our Managed Print Service. This position requires a highly skilled and proactive individual who can provide top-notch support and maintenance for our clients' devices.

**Key Responsibilities**

  • Respond to customer service requests for the repair of business equipment in a timely and efficient manner.
  • Proactively monitor all devices using Apogee or client applications for faults and consumable requirements.
  • Undertake fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
  • Develop and implement ongoing preventative maintenance schedules to minimize downtime and ensure optimal device performance.
  • Report all activity using both Apogee and client incident management systems.
  • Liaise effectively with customer contacts and Apogee Account Management team to maximize customer satisfaction and business results.
  • Work with colleagues to help overcome new or unusual faults and develop solutions to prevent future occurrences.
  • Carry out the hardware and network/scanning installation of equipment provided by the company and ensure the machine performs to the customers' satisfaction.
  • Proactively provide guidance and training to clients so they can maximize the productivity of the equipment and avoid operator faults.
  • Effectively manage onsite stock of spare parts and consumables to ensure timely resolution of issues.

**Requirements**

  • Strong technical knowledge of print devices and related software.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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