Part Time Receptionist Opportunity

3 weeks ago


Colchester, Essex, United Kingdom NHS Full time
Job Description

We are seeking a highly motivated and enthusiastic receptionist to join our team on a part-time basis for 30 hours per week over 3 days.

The successful candidate will be responsible for greeting and directing patients, making appointments, and answering queries and complaints from patients and outside agencies.

The ideal candidate will have excellent communication skills, customer service experience, and the ability to work under pressure in a challenging environment.

Main Duties:

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

Person Specification:

  • Educated to GCSE level in Maths and English.

Requirements:

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Previous medical or healthcare receptionist experience is desirable.

Benefits:

  • A competitive salary of £25,000 - £28,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development opportunities.

Estimated Salary: £27,500 - £31,500 per annum, including benefits.



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