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Reception Desk Coordinator

1 month ago

Exmouth, Devon, United Kingdom Lympstone Manor Full time

Role Overview

We are seeking a highly organized and efficient Receptionist to join our team at Lympstone Manor, a leading member of Relais & Chateaux. The ideal candidate will be passionate about delivering exceptional customer service and will consistently perform to the highest level, ensuring all Lympstone Manor standards are met.

Key Responsibilities

  • Undertake evening, weekend, early, and late shifts with a focus on providing the very best possible levels of customer service.
  • Be a focal point for hotel guests and employees when on shift, handling all external and internal calls in the correct manner.
  • Handle guest reservations and bookings to the correct standard, maintaining knowledge of the hotel, clients, and services at all times.

Requirements

  • The ability to work as an effective team member.
  • Efficient, driven, and highly organized.
  • Attention to detail and well-developed communication skills.
  • Knowledge of hotel reservations systems.

What We Offer

  • A competitive pay package.
  • A generous monthly service charge addition.
  • 28 days holiday per year.
  • Staff company benefits and discounts.
  • Free staff meals.
  • 25% discount in the restaurant on Food and Beverage.
  • Staff Bed and Breakfast Rate.
  • Special Staff Relais Châteaux Rate.
  • 1 year service bonus.
  • 1 year service Guest experience.
  • 2 year service Guest experience.
  • Introduce a friend bonus.
  • Staff Party.

FAQs

What happens after I apply?
You will be sent an email confirming we have received your application. Within 7 days, we will contact you confirming whether your application has been shortlisted.

Where is Lympstone Manor?
Situated in the heart of Devon, Lympstone Manor sits between Exeter and Exmouth and overlooks the Exe Estuary.

Can I get to Lympstone Manor via public transport?
You can take the coastal train from Exeter St. Davids or Exeter Central train stations, take the Exmouth train and exit at Lympstone village. It is a 15 minute walk to Lympstone Manor from the train station.

Do I need the right to work in the UK?
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Do you provide employee accommodation?
The hotel may be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in.

How long after my interview will it take to know the outcome?
You will be notified within the week if you have been successful.

What will the working hours be?
Working hours will vary depending on the role and department. They are detailed within each individual job vacancy.

What are your company values?
Passion, Integrity, Authenticity, Quality, Respect, Consistency.