Airport Operations Manager

4 weeks ago


Horley, Surrey, United Kingdom Europcar Full time

Job Title: Airport Operations Manager

Job Summary:

We are seeking an experienced Airport Operations Manager to join our team at Gatwick Airport. As a key member of our management team, you will be responsible for overseeing the performance of our operational team and ensuring that we deliver exceptional customer service.

Key Responsibilities:

  • Manage and motivate a team of operational staff to achieve high levels of customer satisfaction and operational efficiency.
  • Work closely with other managers to meet customer experience, costs, and incremental sales goals.
  • Develop and implement strategies to improve operational performance and customer satisfaction.
  • Ensure that all administrative tasks are completed accurately and in accordance with operating procedures.
  • Ensure the safety and security of staff, onsite contractors, and vehicles.

Requirements:

  • A full, valid clean driving licence with a minimum of 4 years driving experience.
  • Proven experience in a management role, preferably in the rental and sales sector.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive basic salary.
  • Provision of a fully electric company car with on-site charging (subject to availability).
  • Starting on 6 weeks holiday (including bank holidays), increasing with length of service.
  • Free on-site car parking.
  • Pension and life insurance scheme.
  • Enhanced maternity and adoption leave (subject to service and earning qualifications).
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Discounted hotel rates through the Accor Group after 12 months service.
  • Cycle2Work.
  • Free annual eye tests.
  • Confidential legal and support service through BUPA.
  • Career progression and development.

About Us:

We are Europcar, a leading car rental company with a passion for delivering exceptional customer service. We are committed to providing our customers with a seamless and enjoyable experience, and we are looking for talented individuals to join our team.



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