Holiday Home Ownership Manager

5 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Away Resorts Ltd Full time
Holiday Home Ownership Manager

At Away Resorts Ltd, we are seeking a skilled Holiday Home Ownership Manager to join our team. This role is based in Hemel Hempstead, Hertfordshire and will involve working weekends.

This position offers an estimated salary of £35,000 - £45,000 per annum, depending on experience.

The successful candidate will be responsible for supporting the parks' delivery of a world-class Holiday Home Ownership and guest experience to drive owner and guest engagement.

  • Investigate and resolve complaints by phone/email;
  • Assist Parks/Resorts with Feedback Resolutions;
  • Establish a follow-up process concerning responses;
  • Support the Engagement team with all aspects of the feedback received, ensuring they receive regular training;
  • Deal sensitively with all guest and team data, ensuring full compliance with General Data Protection Regulations;
  • Manage/sense-check the data for sublets before merging it into statements for owners;
  • Manage sublet payments – entering onto ParcVu and advising owner accounts of any owner withdrawals to be actioned;

We offer a dynamic and growing work environment where you can use your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK.


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