Student Success Coach

7 days ago


Leeds, Leeds, United Kingdom Global Banking School Full time
Job Summary:

We are seeking an experienced Higher Education Tutor to join our team at Global Banking School. As a Student Success Coach, you will play a vital role in supporting students' academic success and overall well-being.


About the Role:



  • You will work closely with the Student Welfare team to identify and address students' needs, providing guidance on academic processes and referring students to relevant support services.
  • Key responsibilities include maintaining accurate records of student contact, monitoring attendance, and reporting common issues that may benefit from pre-emptive solutions.
  • You will also assist with induction/enrolment processes, surveys, and data collection, ensuring timely and effective communication with students.

What You'll Need:



  • A Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
  • A strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills – active listening, excellent written and verbal communication.
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
  • Good attention to detail.
  • Ability to work well as part of a team.
  • Ability to work under pressure and to deadlines.

Salary: £32,000 - £42,000 per annum, depending on experience. A competitive benefits package is also included.


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