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Digital Support Specialist

2 months ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: Digital Support Specialist

Job Summary:

We are seeking a skilled Digital Support Specialist to join our team at Bupa. As a Digital Support Specialist, you will play a key role in providing exceptional customer service and support to our customers through various digital channels.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and webchat
  • Investigate and resolve customer complaints and issues
  • Ensure accurate and timely recording of customer interactions
  • Educate customers on how to use digital insurance technology and its functionality

Requirements:

  • Excellent customer service skills
  • Good computer literacy and a passion for digital services
  • Ability to work in a target-driven environment and achieve personal targets
  • Strong team player with excellent communication skills

Benefits:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • Enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available

About Bupa:

We are a health insurer and provider with a purpose to help people live longer, healthier, happier lives. Our people are driven by a shared purpose and work together to make a better world.