Digital Innovation Specialist

3 weeks ago

Salford, Salford, United Kingdom Bupa Full time

About the Role

We are seeking a highly skilled Digital Innovation Specialist to join our team at Bupa. As a key member of our UK support functions, you will play a crucial part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.

Key Responsibilities

  • Develop and design digital solutions that meet business needs and align with our overall digital strategy in collaboration with the wider Technology Delivery Teams – Digital First and AI-Enabled.
  • Be accountable for the design and architecture of the platforms you will support, facilitating conversations with other parties who take action.
  • Actively seek out opportunities to develop employee-centric solutions for existing functionality and processes or new functionality for the primary platforms you cover.
  • Create detailed functional specifications and documentation for digital projects, including workflows, use cases, and user stories.
  • Own the backlog of changes for the platforms you cover, prioritizing and delivering solutions, enhancements, and fixes consistently and swiftly.
  • Manage stakeholders and collaborate with other teams, departments, and colleagues on improvements being made and communications on improvements being made.
  • Stay up to date with the latest digital trends and technologies, identifying opportunities for innovation and improvement.
  • Act as a people manager and coach, supporting and developing your team to ensure effective delivery.

Requirements

  • You will have a strong understanding and extensive experience of the PPP Technology landscape (including Workday and Workvivo).
  • Be confident in requirements gathering, solution creation, and technical architecture design.
  • Have strong consulting skills, including presenting, leading workshops, demonstrating, and explaining complex solutions to stakeholders.
  • Experience with change management processes or project management methodologies.
  • Excellent stakeholder focus, able to assess stakeholder needs, build relationships, and manage stakeholder expectations.
  • An interest and affinity with technology and how technology can enable PPP Operations and beyond – specifically on AI-led use cases with a user experience mentality.

About Bupa

We are a health insurer and provider with no shareholders. Our customers are our focus, and our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to "Be you at Bupa" and champion diversity. We understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer, aiming to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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