Strategic Service Delivery Director
4 weeks ago
We are currently seeking an experienced Strategic Service Delivery Director to join our team at ILLUME RECRUITMENT.
Salary and BenefitsThe successful candidate can expect a highly competitive salary package of up to £85,000 per annum, with additional benefits including a performance-related bonus, private medical insurance, and a generous car allowance.
Job DescriptionThis is an exciting opportunity for a seasoned operations professional to take on a challenging role within the Contract Catering sector. As a Strategic Service Delivery Director, you will be responsible for overseeing the delivery of high-quality services to clients across multiple contracts.
Key Responsibilities- Providing strategic leadership and direction to a large portfolio of contracts, each with its own unique demands and business requirements.
- Developing and implementing effective operational strategies to drive sales growth and improve customer satisfaction.
- Maintaining strong relationships with clients and stakeholders, ensuring excellent communication and service delivery.
- Managing a team of senior operations managers, providing guidance and support to ensure seamless service delivery.
- A proven track record in senior management roles within Contract Catering, preferably within the B&I or independent education sectors.
- Experience of managing a significant patch of business with a combined turnover of £15-20 million+.
- Strong knowledge of hospitality and retail businesses, with a solid understanding of financial acumen.
ILLUME RECRUITMENT is a leading recruitment agency specializing in placing top talent in the Contract Catering sector. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.
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