Strategic Service Delivery Director

8 hours ago


London, Greater London, United Kingdom ILLUME RECRUITMENT Full time
Role Overview

We are currently seeking an experienced Strategic Service Delivery Director to join our team at ILLUME RECRUITMENT.

Salary and Benefits

The successful candidate can expect a highly competitive salary package of up to £85,000 per annum, with additional benefits including a performance-related bonus, private medical insurance, and a generous car allowance.

Job Description

This is an exciting opportunity for a seasoned operations professional to take on a challenging role within the Contract Catering sector. As a Strategic Service Delivery Director, you will be responsible for overseeing the delivery of high-quality services to clients across multiple contracts.

Key Responsibilities
  • Providing strategic leadership and direction to a large portfolio of contracts, each with its own unique demands and business requirements.
  • Developing and implementing effective operational strategies to drive sales growth and improve customer satisfaction.
  • Maintaining strong relationships with clients and stakeholders, ensuring excellent communication and service delivery.
  • Managing a team of senior operations managers, providing guidance and support to ensure seamless service delivery.
Requirements and Qualifications
  • A proven track record in senior management roles within Contract Catering, preferably within the B&I or independent education sectors.
  • Experience of managing a significant patch of business with a combined turnover of £15-20 million+.
  • Strong knowledge of hospitality and retail businesses, with a solid understanding of financial acumen.
About Us

ILLUME RECRUITMENT is a leading recruitment agency specializing in placing top talent in the Contract Catering sector. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.



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