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Customer Service Representative
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We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Apetito. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Take and process customer orders via phone and internet
- Make outbound calls to customers and prospects to provide information and promote our products
- Support drivers with route planning and ensure timely delivery of orders
- Update customer records and communicate with customer relatives as needed
- Provide product information and training to customers on cooking, storage, and reordering
- Prepare promotional literature and communicate new product information to customers
- Search for new business opportunities and promote our products to existing customers
- Experience in a customer service role, preferably in the elderly or care market
- Confident using a personal computer to manage and process orders
- Excellent telephone manner and communication skills
- Able to work accurately and efficiently in a fast-paced environment
- GCSE Maths and English standard or equivalent
- Experience working in a team environment
- Full UK driving license
- Competitive salary, accredited Living Wage employer
- 33 days holiday per year, including bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme with employer-matched contributions
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
Apetito is a family-owned business dedicated to creating outstanding meals for vulnerable people. We develop a range of products designed to enhance health and well-being, and we are passionate about service and feeding those in need. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
