Relief Worker

1 month ago

Central London, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking a highly motivated and compassionate Relief Worker to join our Modern Slavery Response Service team at Hestia Housing Support. As a key member of our team, you will play a vital role in providing emotional and practical support to individuals who have experienced trafficking and modern slavery.

Key Responsibilities
  • Provide proactive support to clients who have received a positive reasonable grounds decision on their trafficking case via the National Referral Mechanism
  • Advocate on behalf of clients to ensure access to rights and help them navigate the National Referral Mechanism process
  • Support a range of clients both within outreach service and safe house accommodation
  • Participate in referral line rota and accept new client referrals between hours 9am-10pm
  • Carry out initial assessments with new clients and deliver initial subsistence payments in the community
  • Respond to emergency needs of clients, including subsistence payments, homelessness, medical needs, appointment cover, and safe house maintenance
  • Participate in rota system between the hours of 9am-10pm, including evenings, weekends, and bank holidays
  • Work in an outreach capacity and in safe house accommodation
  • Identify and assess client risks and put in place safeguarding measures
  • Professionally deal with urgent requests and unpredictable issues
  • Have a strong knowledge of public and private sector services available to clients with no recourse to public funds, including housing, welfare, and benefits, education, and employment, physical and mental health support
  • Ability to signpost once an appropriate service is identified
  • Report incidents in keeping with incident management procedures
  • Maintain records on case management system
About Hestia Housing Support

Hestia Housing Support is a dynamic and innovative organization dedicated to empowering individuals to rebuild their lives and achieve independence. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to foster an equitable, diverse, and inclusive organization that celebrates innovation and high engagement from service users.

What We Offer

As a Relief Worker at Hestia Housing Support, you will have the opportunity to grow both personally and professionally while making a lasting impact on the lives of those we serve. We offer a supportive, inclusive, and resolution-driven work environment where your contributions are recognized and valued. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we welcome applications from candidates who share our values.

Requirements
  • Experience of working with adults with substance misuse issues and ill mental health
  • Demonstrate awareness of safe practice when lone working
  • Ability to remain calm and support service users effectively in crisis
  • Demonstrable ability to provide information about rights, offer impartial advice, and effectively advocate on behalf of clients
  • Ability to work with databases and keep accurate electronic records of support work
  • Ability to record and manage financial transactions
  • Knowledge and understanding of the criminal justice system, immigration law, safeguarding adults and children, and legal responsibilities
  • Knowledge and experience of providing a coordinated service with statutory and voluntary services available for the client group
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately

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