Automotive Service Coordinator
6 days ago
About the Role:
We are seeking a highly skilled Service Advisor to join our successful team at a prestigious main dealer in Bristol. As a Service Advisor, you will be the face of the business and key point of contact for customers in our service department.
Key Responsibilities:
• Manage customer bookings and provide updates on vehicle progress
• Liaise between customers and the workshop to ensure a smooth and professional service experience
• Work with customers to explain service and repair details and provide accurate cost estimates
• Identify and recommend additional products or services that would benefit the customer's vehicle
• Ensure all customer issues and service-related concerns are resolved to a high standard
Requirements:
• Previous experience in a Service Advisor role or a customer-facing position within the automotive industry
• Strong interpersonal and communication skills, with the ability to explain technical information to non-technical customers
• Highly organized with the ability to manage multiple bookings and tasks at once
• An understanding of vehicle mechanics and repair processes (preferred, but not essential)
• A passion for delivering excellent customer service and ensuring a positive customer experience
What We Offer:
• Competitive salary of £30,500 with a performance-related bonus scheme
• Ongoing training and opportunities for career advancement within a growing company
• A supportive environment where your contributions are valued
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