Sales and Support Advisor
3 days ago
We are seeking a Customer Advisor to join our client's team in Lincoln on a temporary part-time basis with the potential to become permanent.
This role involves taking inbound calls on behalf of Lincolnshire County Council Services, providing exceptional customer service and handling emotive and challenging situations with resilience.
Main Responsibilities:- Taking initial information from customers and gathering details for assessment purposes
- Identifying suitable information, advice, next steps, and resolutions for customers
- Accurately recording all information received and decisions made
- Providing courteous, fair, and unbiased customer service
- Liaising with professionals to identify next steps for customers
- Prioritizing urgent contacts
Compensation: £12.08 per hour
About this Opportunity: This position offers the chance to work in a diverse range of services that impact people's lives in a supportive team environment.
Requirements:- Customer service experience
- IT literacy, including MS Office Word, Excel, and Outlook
- Previous social care experience is advantageous
- A competitive pay rate
- The opportunity to work in a diverse range of services that impact people's lives
- A supportive team environment
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