Digital Transformation Consultant

2 weeks ago

London, Greater London, United Kingdom Skillsbay Limited Full time

Job Description:

We are seeking experienced security cleared consultants to join our digital transformation consultancy in the UK. With over 20 years of delivering digital solutions to large organizations and nonprofits, our client specializes in delivering tangible outcomes-based transformations in complex public sector environments.

Our team of over 100 permanent staff and a wider resource pool of 800 subject matter experts work collaboratively to provide the skills and knowledge required for each project. We are committed to delivering high-quality service and have established long-term relationships with our associates and clients.

Role Overview:

This is a 6-month contract, full-time on-site role for a Tech Bar Resource / 2nd Line Support. The Tech Bar Resource will be responsible for providing technical support, troubleshooting, printer support, and customer service to internal and external stakeholders.

Key Responsibilities:

  • Provide technical support and troubleshooting for Windows and MAC products
  • Offer printer support and customer service to internal and external stakeholders
  • Effective communication and collaboration with team members and clients
  • Work in a team environment to deliver high-quality service
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, etc.

Requirements:

  • 5 years of experience supporting Windows products
  • 3 years of experience supporting MACs
  • Service Now expertise - 2 years
  • Strong customer service and communication skills
  • Ability to effectively collaborate and work in a team
  • Experience in the IT industry or related field
  • Excellent problem-solving and analytical skills
  • Attention to detail and ability to prioritize tasks
  • VIP/White glove experience would be great
  • SC Cleared

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