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Digital Transformation Consultant
2 months ago
Overview
The focus of this role is to work with key business stakeholders within Marketing, Sales, Pre-Sales, PMO, Operations, Finance and HR to understand key business processes and articulate business needs through prioritised requirements. This role will initially be focused on the processes within Lead to Cash, mapping process and requirements to Salesforce features (Marketing Cloud, Sales Engagement, Sales Cloud, CPQ and Certinia) and driving implementation of new technical and automated solutions.
The Role
Responsibilities:
- Running workshops and observing users in action to gain a deep understanding of current business processes.
- Determining the present and future business processes to identify areas for improvement.
- Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data-driven recommendations.
- Gathering intelligence from managers and operational staff to bring the true business needs to light.
- Gaining consensus of the real needs and map this to existing technology and tool support highlighting gaps and opportunities.
- Analysis of data and how it is used by the stakeholders to inform business decisions.
- Setting a shared vision and objectives and presenting findings and recommendations to senior stakeholders.
- Create a backlog or prioritised requirements from which to develop and test against.
- Coordinating User Acceptance Testing and support training, roll out and adoption.
Qualifications & Experience:
- Has led Business Analysis for all or parts of large-scale projects and programmes.
- End-to-end software development lifecycle experience with at least 3 projects involving the rollout or significant enhancement of Salesforce Sales Cloud or related modules.
- Understanding of the pre-sales / quote process for products and services.
- Understanding of the PMO and PPM tools and use.
- Proven experience of system replacement projects where continuity of service is critical.
- Knowledge and understanding of Business Process Mapping and Value Chains.
- Business Analysis and requirements prioritisation techniques.
- Use of various elicitation techniques.
- Communications and stakeholder management.
Why Join Bell Integration - Driving Digital Transformation
- We prioritise internal development opportunities and offer access to our Udemy training platform.
- Competitive Salary.
- Flexible remote working and a supportive environment for varying personal circumstances.
- A diverse and inclusive work culture.
- Modern vibrant workplaces.
- Company pension.
- Private healthcare/dental care.
- Cycle to work scheme.
- And much more.
