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Sales Customer Advisor

2 months ago


Lincolnshire, United Kingdom JCT600 Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales Customer Advisor to join our team at JCT600 in Lincoln. As a Sales Customer Advisor, you will play a crucial role in building strong relationships with our customers, delivering exceptional sales experiences, and driving business growth.

Key Responsibilities:

  • Provide outstanding customer service, ensuring every interaction is courteous, transparent, and tailored to individual needs.
  • Establish trust with customers through clear communication, active listening, and a customer-centric approach.
  • Maintain accurate and branded communication across all contact channels, ensuring seamless customer experiences.
  • Work collaboratively with colleagues to achieve departmental objectives, driving sales and customer satisfaction.
  • Ensure all vehicles are handed over to customers at agreed times and in the condition specified, adhering to brand standards.
  • Stay up-to-date with industry developments, product knowledge, and sales techniques to deliver exceptional results.

Requirements:

  • Previous experience in sales or customer-facing roles, with a proven track record of delivering excellent customer experiences.
  • A 'can-do' attitude, with a winning mentality and drive to succeed.
  • Exceptional customer-facing and interpersonal skills, with the ability to handle challenging situations professionally.
  • A valid driving license, free from excessive penalties.

What We Offer:

  • A competitive salary and bonus scheme, dependent on experience.
  • A life assurance plan and company pension, subject to terms and conditions.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible working policies and a range of training and leadership development programs.
  • Colleague referral scheme, worth up to £1000 per referral.
  • Preferential Service Rates for colleagues and their families.
  • Long service reward and loyalty incentives.

About JCT600:

At JCT600, we're committed to being the best, not the biggest. We prioritize delivering exceptional customer experiences and supporting our colleagues' careers. Our family business has over 75 years of experience, and we're proud to be trusted with our team's careers. We believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to celebrate our differences and create an inclusive environment where everyone feels valued and supported.