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Apex Hotels Apprenticeship

2 months ago

Dundee, Dundee City, United Kingdom Apex Hotels Full time
About the Role

This is a unique and exciting opportunity to join Apex Hotels in a dynamic and rewarding career path. As a Hospitality Apprentice, you will be part of a prestigious programme that offers an alternative to university, designed to support you in the start of a lifelong career in hospitality.

Key Responsibilities
  • Participate in ongoing training and development in various departments to support your personal and professional skills progression.
  • Assist in the running of the food and beverage department, serving guests, taking food and drinks orders, and managing guest queries with excellent customer service.
  • Gain knowledge of menus and food and alcohol standards while working across bar, restaurant, conference, and room service facilities.
  • Support the Chef de Partie in the kitchen, assisting with the preparation and service of food, and ensuring health and hygiene regulations are followed.
  • Provide exceptional customer service in the front office, greeting guests, and offering local advice and information regarding the local area.
  • Ensure that all guest rooms are well-presented by performing various cleaning duties, including cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting.
  • Anticipate guests' needs whenever possible to exceed expectations.
  • Demonstrate behaviours reflective of Apex Family Values of Passion, Trust, Friendliness, and Teamwork.
Reporting Structure
  • You will report to the relevant Head of Department during each rotation.
  • You will receive support from a Workplace Mentor.
Personal Characteristics and Competencies
  • You will have a passion for the hospitality industry with a desire to progress your career.
  • You will have good communication and IT skills relevant to the role and be ambitious to develop these skills.
  • You will bring your personality to work to ensure exceptional guest service.
  • You will have excellent customer care skills to deal with guest concerns in a calm and positive manner.
  • You will demonstrate commitment to the apprenticeship along with full-time work.
  • You must be aged 17-24 to be eligible for this programme.
Why Join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as an AHS Apprentice. We genuinely care about our guests and each other and show this through our family values of Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your own unique personality to the role and be yourself while working as part of the team, as we believe it is our personality, style, and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course, you will also receive a competitive rate of pay and a generous range of employee benefits, including:

  • 29 days holiday.
  • Access to an external Employee Assistance Programme.
  • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
  • In-house company interactive employee communication APP.
  • Entry to our state-of-the-art gym and pools.
  • Healthy meals to enjoy while you're working.
  • Training and development from day one.
  • Employee events and celebrations.
  • £ referral bonus when your friends or family join the team.

And once you smash your probation, you'll also receive:

  • Contributions to a pension scheme.
  • Critical Illness & Death in Service cover.
  • Access to our employee of the quarter and annual recognition schemes.
  • Long service recognition.
  • 50% discount in our restaurants.
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
  • Cycle to Work Scheme.
  • Discounted room rates for employees, friends, and family.
  • Spa discount.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.