Education Support Specialist

16 hours ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

**Company Overview**

Hays Specialist Recruitment Limited offers expert services to healthcare organisations and other entities across the UK and beyond. Our comprehensive range of services includes case management advice, assessments, and specialised interventions such as remediation support, workplace mediation, and team reviews. We also provide education programs and other expert services tailored to meet the needs of our clients.

**Job Description**

The Education Support Administrator will provide administrative and logistical support to the Education Team and members of the Adviser team in their role as educational facilitators. Key responsibilities include:

  • Supporting the delivery of digital training, including setting up of break out rooms, on-the-day event support, provision of training for trainers in related software, and assisting with new product design for online materials.
  • In face-to-face training, tasks may include liaising with clients, booking venues/meeting rooms, external suppliers, making accommodation bookings, ordering refreshments, assisting in the production and maintenance of educational materials and presentation slides, providing on-the-day virtual event support via MS Teams, including the management of break out rooms, basic data entry, checking corporate stakeholder contact databases for accuracy, inputting and/or downloading data (usually evaluation feedback and workshop registrations), ordering relevant stationery, printing and collating educational materials, couriering materials to relevant venues, and setting up and down training rooms.
  • The post holder will be responsible for contributing to the delivery of the annual work plan of the Education Team.

**Required Skills and Qualifications**

  • Provide effective customer service through a timely, confident response to internal and external customer needs and queries via telephone, face-to-face work, and email.
  • Provide technical support for training delivery via MS Teams and other platforms to enable delivery of training.
  • Carry out delegated administrative tasks designed to support training delivery, including but not confined to, ordering supplies, liaison with and setup of venues, liaison with SMEs and other identified internal and external stakeholders, printing, collating, and photocopying, and aspects of technical support.
  • Commit to accurate recording of data using agreed systems.

**Estimated Salary**: £25,000 - £30,000 per annum, depending on experience and qualifications.

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