Head of Operations and Delivery

2 days ago

London, Greater London, United Kingdom Integrated Water Services (IWS) Full time
Job Title: Head of Operations and Delivery

Job Summary:

We are seeking an experienced Head of Operations and Delivery to join our senior management team at Integrated Water Services (IWS). As a key member of our leadership team, you will be responsible for overseeing all operational, design, engineering, and delivery activities, ensuring a productive and safe workforce.

Key Responsibilities:

  • Oversee multiple operational, site, and design teams, ensuring compliance with business procedures, laws, regulations, client specifications, and IWS standards.
  • Manage day-to-day workloads, performance objectives, and resource development, ensuring efficient, effective, and safe completion of tasks, with a focus on statutory and regulatory training.
  • Ensure commercial arrangements, financial tracking, and resource planning align with client requests and contractual obligations, supporting new opportunities and growth.
  • Maintain and optimize assets and equipment, ensuring operational and budgetary targets set by frameworks teams are met, while leading operational meetings and consulting with suppliers, contractors, and clients.
  • Monitor and communicate safety performance, ensuring health, safety, quality, and environmental factors are embedded in operations, and lead investigations and incident control.
  • Deliver and monitor people and operational performance goals, communicate constructively, and actively seek input to support operational delivery and people management.
  • Produce detailed work instructions, reports, presentations, and diagnostics, supporting bids, tenders, and ensuring accurate records for consistent standards.
  • Provide technical expertise to clients and customers, network to identify commercial opportunities, and always maintain the company image and standards.
  • Oversee the Design Manager and Design and Engineering teams.

Requirements:

  • HND or equivalent in Engineering discipline, H&S Management (NEBOSH/CDM), with desirable qualifications in Business and Commercial Qualification and Project/Design Management.
  • Knowledge of utility operations and commercial arrangements alongside understanding of water industry mechanical and electrical plant and associated control equipment would be advantageous.
  • Exceptional problem-solving and analytical abilities, utilizing data to understand business performance, along with cost and tender experience.
  • Effective time management, teamwork, and the ability to work independently at both strategic and tactical operational levels.
  • Excellent verbal and written communication skills, computer literacy, and experience in implementing and maintaining quality systems, supervising senior management, program, and design teams.
  • Demonstrated strong leadership skills, inspiring and guiding teams to deliver, with a proven ability as an operations delivery leader in a commercial and skilled environment.

What We Offer:

  • Salary up to £80,000 DOE.
  • Up to 6% Company pension contribution.
  • Company car/car allowance.
  • Life Assurance at 6 x salary.
  • Single person's private medical cover.

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