Phone-Based Law Advisor

7 days ago


Bristol, Bristol, United Kingdom RAC Full time

Become a Phone-Based Law Advisor with RAC Legal Services and contribute to delivering exceptional customer service. With a competitive salary of up to £28,000 per year, you'll have the chance to grow your career in a dynamic team.

Our company is committed to developing a culture that is representative of the diverse communities we serve. As a Phone-Based Law Advisor, you will play a vital role in providing accurate, initial legal advice and assistance to our customers by telephone on a range of private law matters.

Your key responsibilities will include:

  • Delivering positive resolutions over the phone, including policy application and guidance on all products provided by and/or serviced by RAC Legal Services
  • Providing high-quality legal advice on a range of legal matters, predominantly through the telephone legal advice line
  • Working within agreed service levels and quality standards
  • Liaising with internal and external stakeholders to ensure customer satisfaction
  • Staying up-to-date with relevant legislation and case law

To succeed in this role, you'll need:

  • LLB (or equivalent) degree
  • Exceptional communication skills (verbal and written)
  • A customer-centric approach
  • The ability to work independently and collaboratively

We offer:

  • A competitive salary of up to £28,000 per year
  • A full-time contract (35 hours per week)
  • No weekend or bank holiday working
  • A comprehensive benefits package, including pension scheme, health cash plan, employee discounts, and more

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