Accommodation Office Team Leader

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom CeX Franchises Full time
Lead a Team of Customer Service Experts

We're looking for a talented individual to join our team as a Team Leader in our Accommodation Office. As a key member of our management team, you'll be responsible for driving customer satisfaction and leading a team of customer service experts.

Key Responsibilities:

  1. Develop and implement strategies to improve customer satisfaction and loyalty.
  2. Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service.
  3. Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
  4. Monitor and analyze customer feedback to identify areas for improvement.

About Us:

CeX Franchises is a leading retailer with a passion for customer service. We're committed to creating an inclusive environment where our employees can thrive and grow. If you're a motivated and customer-focused individual who is passionate about leading a team, we'd love to hear from you.



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