Conference and Events Coordinator
1 month ago
Conference and Events Coordinator Job Summary
We are seeking a highly skilled Conference and Events Coordinator to join our team at Hilton Worldwide, Inc. As a Conference and Events Coordinator, you will be responsible for maximizing all conference and events revenue opportunities through upselling of function items, receiving and converting incoming relevant enquiries to achieve targets and maximize revenue, and building strong relationships with customers to fully understand their needs.
Key Responsibilities:
- Maximise all Conference and Events revenue opportunities through upselling of function items
- Receive and convert incoming relevant enquiries to achieve targets and maximize revenue
- Build strong relationships with customers to fully understand their needs
- Plan conferences and events and prepare Event Orders for the Food and Beverage Operations Team
- Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event
- Conduct Show rounds for companies & agents in line with the Company policy
- Support the Food & Beverage operations and room reservations team with information as required
- Manage Group Masters post event to ensure full payment is received
- Support the Conference and Events Planning Manager and ensure Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Providing on the Job Coaching / Training
- Maximising efficiencies through smarter use of the systems
- Track and maintain Upsell revenue based on targets given
- Conduct customer surveys and gather feedback
- Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
- Adhere to and comply with Health & Safety policies and procedures
Requirements:
- Demonstrate excellent customer service and relations skills
- Previous experience in a Conference and Events function in the hotel/leisure sector
- Excellent selling capability and an ability and desire to coach selling techniques to their team
- Excellent organisational and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations and demonstrate effective problem resolution
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel conference and Events management systems
- Previous experience in conference and Events role
About Hilton Worldwide, Inc.
Hilton Worldwide, Inc. is a world-renowned hospitality company that offers a range of career opportunities in the hotel and leisure sector. As a Conference and Events Coordinator, you will be part of a dynamic team that is committed to delivering exceptional customer service and creating memorable experiences for our guests.
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