Enterprise Salesforce Specialist

1 week ago


Bath, Bath and North East Somerset, United Kingdom Sun Chemical Full time

THE ROLE

As a professional, you will be responsible for overseeing and enhancing our Salesforce CRM system and other software tools. In this position, you will work closely with the Market Strategy Director, Global IT & Salesforce teams, Product Managers, Key Account Managers, Regional Sales Professionals and other cross-functional teams, using CRM data to drive insights that support strategic decisions in product communication, customer insights, and market intelligence.

  • Manage and optimize the Salesforce CRM platform for EMEA, ensuring effective usage and performance
  • Serve as the primary resource for user support, dashboard creation, system enhancements, and troubleshooting
  • Evaluate & Propose changes to the Salesforce database, including user setup, role assignments, and workflows
  • Collaborate with stakeholders to assess CRM requirements and propose solutions aligned with business needs
  • Develop and maintain project deliverables that support the business processes, including functional specifications
  • Lead training initiatives to expand CRM proficiency and support business productivity
  • Play a critical role during upgrades, new releases, testing, and participate in change management processes

Business Requirements

  • Bachelor's degree in Sales, Marketing, IT, Business Management, Data Management, or a related field
  • At least 3 years of experience with CRM platforms, ideally Salesforce
  • Strong analytical and communication skills, with an ability to simplify complex concepts
  • Proficiency in Microsoft 365, SharePoint, and project management tools like MS Project
  • Experience with SAP in a manufacturing environment is a plus
  • Familiarity with business processes such as account management, opportunity analysis, and forecasting
  • Willingness to travel up to 25% of the time and fluency in English

Key Responsibilities

  • Critical System Enhancements: Evaluate and propose changes to the Salesforce database, including user setup, role assignments, and workflows to optimize platform performance
  • User Support and Training: Serve as the primary resource for user support, dashboard creation, system enhancements, and troubleshooting to ensure effective usage

What You Bring

  • Expertise in Salesforce: At least 3 years of experience with CRM platforms, ideally Salesforce, with a strong understanding of its features and capabilities
  • Business Acumen: Strong analytical and communication skills, with an ability to simplify complex concepts and drive strategic decisions


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