Arrears Team Lead

21 hours ago


Epsom, Surrey, United Kingdom Adecco Full time
Arrears Team Manager Job Description

Our client, a leading financial services organisation, is seeking an experienced Arrears Team Manager to lead their arrears and complaints teams. As a key member of the management team, you will be responsible for ensuring the effective delivery of customer support for customers experiencing financial difficulties.

Key Responsibilities:
  • Overall responsibility for arrears and complaints teams, with team leaders reporting directly into you.
  • Establish, monitor, and review key performance indicators and service levels.
  • Conduct regular meetings to discuss progress, share updates, and plan future actions.
  • Identify opportunities for policy and process enhancements to improve service and quality levels.
  • Collaborate with other departments to ensure cohesive and efficient operations.
  • Lead and manage projects aimed at improving efficiency, customer satisfaction, and retention.
  • Liaise with key internal teams to adapt and respond to changes in regulatory requirements.
  • Lead and motivate the Arrears Team to optimise performance and encourage professional and personal growth.
  • Foster a positive work environment that promotes teamwork and collaboration.

This is an exciting opportunity for a motivated and experienced leader to join our client's dynamic and fast-paced environment. If you are passionate about delivering exceptional customer service and have a proven track record of leading high-performing teams, we would love to hear from you.



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