Coaching Manager

6 days ago

London, Greater London, United Kingdom Fitness First Ltd Full time

About Us: At Fitness First Ltd, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.

Job Summary: As a key member of our team, you will take on a leadership role in ensuring the operational standards, health & safety, and commercial performance of the club are maintained at the highest level.

Key Responsibilities:

  • Operational Excellence: Utilise key data to personalise the member experience and ensure the club meets the highest standards of cleanliness, vibe, and operational standards.
  • Team Management: Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions, and manage and optimise all attrition tools, coaching, and delivering throughout the wider team.
  • Member Feedback: Ensure professional management of member feedback and maintain a high level of customer satisfaction.
  • Team Training and Development:
    • Provide comprehensive training to the team to deliver exceptional service and ensure team adherence to company policies and procedures.
  • Retail Management:
    • Maintain high standards of cleanliness and hygiene in the club and ensure all staff are clear on their responsibilities and tasks per shift.
    • Deliver duty management with 100% consistency, including opening/closing duties and compliance.
  • Bonus Scheme: Participate in a competitive bonus structure based on club performance and individual KPIs.
  • Benefits: Enjoy access to a comprehensive benefits portal offering significant discounts on various products and services, complimentary gym membership, and opportunities for ongoing professional development and career advancement.

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