AV Support Professional

3 weeks ago


Swindon, Swindon, United Kingdom Concept Full time
Job Description:

We are seeking a highly skilled AV Support Professional to join our team in Swindon. As a key member of our team, you will be responsible for providing technical support and maintenance for our audio visual systems.

About the Company:

We are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our company values include understanding, service, and trust, which we believe are essential for delivering exceptional results in recruitment.

Key Responsibilities:
  1. Report into client stakeholder on a day-to-day basis
  2. Based at Swindon NWH on a permanent basis - occasional travel to Northampton to oversee technical issues/maintenance activities
  3. Oversee and manage AV/UC systems on a day-to-day basis
  4. Provide real-time in-room support for AV/UC related issues
  5. Ensure incidents/tickets are logged via site protocol and resolved within SLA
  6. Fault handling and ownership of all AV related tickets through to resolution
  7. Locate faults or problems and provide solutions on a first/second-line basis
  8. Ability to provide systems work-around in the event of failures
  9. Work with the off-site help desk and 3rd parties as required to resolve incidents and management of RMAs
  10. Manage equipment repairs and implement critical spares as required
  11. Support/manage software/firmware updates once instructed via change control
  12. Be fully competent in digital AV environments
  13. IT literate, understand network architecture and structured cable infrastructures
  14. Manage proAV onsite support deliverables
  15. Proactively train and support end-users as required
  16. Provide technical assistance and remain on standby for high-profile events
  17. Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required)
  18. Generate daily reports and contact clients to establish full nature of meeting & requirements equipment/meeting room set-ups as required
  19. Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate
  20. Regular room/systems checks (daily/monthly)
  21. Oversee preventative maintenance activities with proAV off-site teams
  22. Assist with Ad Hoc moves and changes
  23. Maintain accurate asset schedule for location
  24. Maintain critical spares holding for location/UK
  25. Attend weekly service/ticket review meetings as required
  26. Full-time support Monday to Friday between the hours of 07:00-19:00 (shift/rota) Flex as required
  27. Attend monthly service review meetings as required and prepare reports/stats
Salary:

£40,000 per annum

Location:

Swindon, with occasional travel to Northampton as required


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