AV Support Specialist
1 week ago
This role involves delivering exceptional support for audio visual and unified communications systems. The ideal candidate will have experience in managing and maintaining complex AV/UC systems, with a strong understanding of network architecture and structured cabling.
Key Responsibilities:
- Provide daily support to client stakeholders for AV/UC-related issues.
- Manage and oversee AV/UC systems on a day-to-day basis, including occasional travel to Northampton for technical issues or maintenance activities.
- Locate faults or problems and provide solutions on a first/second-line basis, including fault handling and ownership of all AV-related tickets.
- Work with off-site help desks and third parties to resolve incidents and manage RMAs.
- Manage equipment repairs and implement critical spares as required.
- Support software/firmware updates and be fully competent in digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.
Benefits:
- A competitive salary of up to £40,000 per annum.
- 23 days holiday in the first year (rising to 25 days in the third year).
- Death in service benefits (3 x annual salary).
- Private medical insurance after 3 months probation period.
About Us:
We are a leading global audio visual integrator seeking an experienced AV Support Technician to join our team in Swindon.
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