Senior Product Manager, Customer Portals

4 weeks ago


Kings Hill, Kent, United Kingdom Charities Aid Foundation Full time
Job Title: Senior Product Manager, Customer Portals

We are seeking an experienced Senior Product Manager to lead the development of our customer portals, driving innovation and excellence in digital experience.

About the Role

As a Senior Product Manager, you will be responsible for defining and executing the customer portal strategy, working closely with cross-functional teams to deliver high-quality products that meet customer needs.

You will conduct market research, analyze competitor activity, and gather feedback from partners and clients to identify opportunities and challenges. Your expertise in Microsoft technology will be essential in enhancing the online experience of our donors and charities across multiple platforms.

Key Responsibilities
  • Develop and execute a comprehensive customer portal strategy
  • Conduct market research and competitor analysis to inform product decisions
  • Define and prioritize portal product roadmap with internal stakeholders
  • Collaborate with Transformation team to detail portal requirements and design decisions
  • Ensure portal controls, processes, and policies are effective and compliant
  • Participate in building world-class product practices with Heads of Product
What We Offer

At Charities Aid Foundation, we offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our benefits package includes:

  • Permanent hybrid working arrangements
  • Six weeks holiday plus bank holidays
  • Pension scheme with employer contribution options
  • Social impact benefit schemes

We are committed to diversity and inclusion, and we welcome applications from candidates who share our values.

How to Apply

To apply for this role, please submit your application by 31st October 2024. Interviews will take place throughout October and November, depending on the timing of your application.

We reserve the right to close this vacancy early if we receive sufficient applications.



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