Senior Product Manager, Customer Portals Expert
4 weeks ago
Job Title: Senior Product Manager, Customer Portals Expert
Job Summary: We are seeking a Senior Product Manager, Customer Portals Expert to lead the development of our customer portal strategy and enhance the online experience of our donors and charities.
Key Responsibilities:
- Develop and execute a comprehensive customer portal strategy
- Conduct market research, competitor analysis, partner and client feedback to identify opportunities and challenges
- Define, prioritize, and communicate the portal product roadmap to internal stakeholders
- Detail portal requirements and design decisions in collaboration with our Transformation team, and work alongside our chosen integration partner to build and launch new portals
- Ensure that portal controls, processes, and policies are effective, customer-focused, and compliant
- Participate in and support both Heads of Product to build world-class product practices, centered on autonomous, KPI-driven development across multi-functional teams
About Us: At Charities Aid Foundation, we accelerate social progress by providing essential connections between donors, charities, and communities. We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.
What We Offer:
- Permanent hybrid ways of working where roles allow
- Six weeks holiday plus bank holidays
- A wide range of development opportunities to support personal and professional growth
- Pension scheme with better-than-market employer contribution options
- Social impact benefit schemes
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