Service Delivery Manager
4 weeks ago
**Sentinel Fleet Management: A Leading Iveco Dealer Group**
We are proud to be the UK's largest Iveco Dealer Group & Fiat Van Dealer, operating for over a century with 13 full service dealerships across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
Benefits of Working with Us:
- Increased holiday entitlement with length of service
- Long service awards
- Healthcare scheme
- Cycle to work scheme
Our company is seeking a highly skilled Service Delivery Manager - Fleet Operations to join our Customer Service Centre team. The ideal candidate will have excellent communication skills, attention to detail, and the ability to speak German, Italian or Spanish.
**Job Responsibilities:**
- To ensure that all incoming calls are answered as soon as reasonably possible and in line with the service centre terms of service
- Control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts operated by both internal and external contractors
- Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements
- Ensure all maintenance records are kept up to date through our supplier portal
- Drive down repair costs and repair rates charged by our suppliers by working with the Fleet Engineers and ensure that the most cost-effective resources available are utilized
**Requirements and Qualifications:
- Suitable qualifications and experience in light/heavy commercial vehicle maintenance, repair, diagnostic and standard repair times
- Experience of working in a fast-paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
- Ability to work under pressure with minimal supervision and be a team player
- Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous
Estimated Salary Range: £45,000 - £60,000 per annum (dependent on experience)
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