Technical Product Specialist
4 days ago
At Precision People, we are currently seeking a skilled Technical Support Engineer to join our team in Nottingham. As a Technical Support Engineer, you will play a vital role in providing technical expertise and support to internal and external stakeholders, ensuring the smooth operation of our IP intercom and Door Access hardware and software platforms.
The Role- You will handle and take ownership of technical queries, providing timely and effective solutions to customers and colleagues alike.
- In collaboration with the sales team, you will assist in pre-sales technical quotations, helping to drive business growth and revenue.
- You will maintain and acquire technical knowledge for our full range of IP intercom and Door Access products, staying up-to-date with industry trends and standards.
- A minimum of 2 years' experience in a customer-facing support role, preferably within the electronics or security sector.
- A qualified apprentice, diploma, or equivalent QBE in IT hardware, security, or technology-based subjects is essential.
- Strong knowledge of IP Security Systems, including Intercom, Door Access, and CCTV, is required.
- Familiarity with IP Networking concepts, such as IP, DNS, and Gateways, is also necessary.
- A competitive starting salary of £35,000 per annum.
- A Monday to Friday working schedule, with flexible hours to accommodate your needs.
- A generous holiday allowance, including 23 days annual leave and 8 bank holidays.
- Parking facilities on-site, making commuting easy and convenient.
- Mentorship and training opportunities to help you grow and develop in your career.
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