Technical Support Engineer

Technical Support Engineer
Electronics
Nottingham - NG6
Days Shifts
Circa £35,000 per annum + Benefits
 
Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.
 
With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.
 
The Role - Technical Support Engineer

Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms
Provide support and advice to internal and external sales, marketing and engineering teams
Respond to incoming support requests
Assist in pre-sales technical quotations in collaboration with the sales team
Maintain and acquire technical knowledge for our full range of IP intercom and Door Access products
Evaluate new products and provide feedback to suppliers where required
Keep up to date with security and industry technology trends and standards. 
Minimum Skills / Experience Required - Technical Support Engineer

2 Years Minimum, in a customer-facing support role
Qualified apprentice, Diploma or above, or equivalent QBE (I.T hardware, security or technology-based subject)
Essential Knowledge of IP Security Systems (Intercom, Door Access or CCTV)
Basic Knowledge of IP Networking (IP, DNS, Gateways etc.)
Basic Knowledge of SIP / VoIP Communications is ideal but not essential.
Problem-Solving
IT Literate
Great Communication and customer service
Ability to work on own initiative
Time management, prioritising work and working to deadlines.
A full driving licence is desirable 
The Package - Technical Support Engineer

Starting salary up to £35000 per annum
Monday to Friday 8:30 am-5 pm
23 Days Holiday (+ 8 Bank hols)
Free Parking
Accessible via public transport
Monthly bonus depending on department sales performance

About Precision People

Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.

Interested? 

To apply for the Technical Support Engineer position, here are your two options:

"This is the job for me When can I start?" - Call now and let’s talk through your experience. Ask for Mollie Todd on (phone number removed) between 8.30 am - 5.30 pm.
"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.
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