IT Service Delivery Manager

4 weeks ago

Nuneaton, Warwickshire, United Kingdom CV-Library Full time
IT Major Incident Manager (Mid level-Senior)

IT Major Incident Manager
12 month FTC
Must be able to start by 6th January 2025
Location: Hybrid Working - Remote/2 days per week onsite in Warwickshire (not expensible)
Salary: Circa £45,000 - £55,000 Plus Jumar Benefits (Pension, Holiday, Private Medical)

Jumar is expanding their Managed Services capability; and we're recruiting for accomplished, hands on ITIL certified Major Incident Managers at Mid-Senior level, who are Midlands based.

These are superb openings to join Jumar on a 12 month fixed term basis, due to increased customer demand in the financial services sector.

The roles will be working at our client's impressive HQ site in Warwickshire 2 days per week. Flexibility some weeks is needed and there may also be travel to Jumar offices in Birmingham from time to time. There will also be an on-call rota (7.00am - 5.00pm, 1 week in 4).

Deliverables for IT Major Incident Manager
  1. Manage and coordinate the response to a high priority incident including communicating with internal and external stakeholders to achieve incident resolution, maximising service availability and minimising business disruption.
  2. Evaluate and assess available solutions to Major Incident Management and authorise and recommend preferred options to recover service within our client's risk parameters and business requirements.
  3. Evaluate and review Problem records in conjunction with IT Problem Management to avoid reoccurrence of incidents.
  4. Contribute to the ongoing improvement of the Major Incident Management process including completion of process reviews, reporting and documentation updates to further improve service availability.
  5. Provide workarounds to relevant stakeholders through effective communication with service owners ensuring updates for accuracy.
  6. Deliver short term/ad-hoc projects and activities as required by and to the standards and outcomes agreed by Line Manager.
Experience/Qualifications required
  1. Solid and recent experience in an IT Major Incident Manager role
  2. Experience in a Financial Services environment
  3. Experience of a multi-party operated IT Infrastructure environment
  4. Broad operational experience of multi-platform technologies
  5. Information Technology Infrastructure Library (ITIL) Foundation (essential)
  6. Information Technology Infrastructure Library (ITIL) Service Operations (desirable)

Candidates must be UK based and have the right to work in the UK - unfortunately we are not able to provide sponsorship.

Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We take pride in creating a positive culture here at Jumar.

We are committed to representing socially responsible clients who prioritise diversity and inclusion and actively combat social inequality.

As a Major Incident Response Specialist, you will be responsible for managing and coordinating the response to high-priority incidents, ensuring effective communication with internal and external stakeholders, and maximising service availability while minimising business disruption.

You will evaluate and assess available solutions to Major Incident Management, authorise and recommend preferred options to recover service within our client's risk parameters and business requirements.

Additionally, you will contribute to the ongoing improvement of the Major Incident Management process, including the completion of process reviews, reporting, and documentation updates to further improve service availability.

As a key member of our team, you will provide workarounds to relevant stakeholders through effective communication with service owners, ensuring updates for accuracy.

You will also deliver short-term and ad-hoc projects and activities as required by and to the standards and outcomes agreed by your Line Manager.

We are looking for a skilled and experienced ITIL certified Major Incident Manager to join our team on a 12-month fixed-term basis.

The ideal candidate will have solid and recent experience in an IT Major Incident Manager role, experience in a Financial Services environment, and experience of a multi-party operated IT Infrastructure environment.

Broad operational experience of multi-platform technologies is also essential, as is Information Technology Infrastructure Library (ITIL) Foundation certification.

Information Technology Infrastructure Library (ITIL) Service Operations certification is desirable.

Candidates must be UK-based and have the right to work in the UK - unfortunately, we are not able to provide sponsorship.

Jumar have a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance.

We take pride in creating a positive culture here at Jumar.

We are committed to representing socially responsible clients who prioritise diversity and inclusion and actively combat social inequality.

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