Family Helpline Manager

2 days ago


Worcester Park, Greater London, United Kingdom Ambitious Resources Ltd Full time
About the Opportunity

Ambitious Resources Ltd is seeking a highly skilled and experienced Helpline Coordinator to join its team.

Job Summary:

The successful candidate will be responsible for managing the charity's helpline service, providing first-tier support to families navigating the complexities of Special Educational Needs (SEN) processes.

Main Responsibilities:
  • Providing guidance and support to families, signposting them to appropriate next steps.
  • Managing a team of volunteers, ensuring they are well-supported and trained to handle calls effectively.
  • Working closely with families and volunteers in a collaborative and open environment.
Key Requirements:
  • Strong communication skills and excellent command of the English language.
  • Organised with great attention to detail—able to ensure accuracy and precision.
  • Knowledge of SEND law (IPSEA qualifications preferred).
  • Experience supporting families with SEN or working in related roles.

We offer a competitive salary of £35,000 - £42,000 per annum, depending on experience, and the opportunity to work in a dynamic and supportive environment.



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