Optical Customer Service Representative

2 weeks ago


Maghull, Sefton, United Kingdom Zest Business Group Full time
Job Title: Optical Assistant

We are seeking a highly motivated and organized Optical Assistant to join our Sales Order Processing team at Zest Business Group. As an Optical Assistant, you will play a crucial role in ensuring the smooth operation of our sales order processing department.

Key Responsibilities:
  • Process orders from opticians via phone, fax, and email in a timely and accurate manner.
  • Resolve customer queries and complaints in a polite and efficient manner, ensuring customer satisfaction.
  • Provide technical information regarding frames and lenses to opticians, and offer advice on dispensing glasses to resolve queries.
  • Build strong relationships with key clients and interact with the supply chain across relevant departments.
  • Perform administrative tasks, including data entry and record-keeping, with attention to detail and organization.
Requirements:
  • Excellent knowledge of the optical industry, preferably with experience as an Optical Assistant or Glazing Technician.
  • Self-motivated and positive attitude, with excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Organizational and time management skills, with attention to detail and ability to meet deadlines.
What We Offer:
  • Competitive salary between £20,000 to £24,000.
  • Free parking and 24 days holiday plus bank holidays.
  • Annual bonus and opportunities for career growth and development.


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