Senior Account Manager

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Job Title: Senior Account Manager - Hard FM Service Provider

We are seeking a highly skilled Senior Account Manager to join our team at CBW Staffing Solutions. As a Senior Account Manager, you will be responsible for managing multiple static contracts and providing exceptional customer service to our clients.

The ideal candidate will have a recognized apprenticeship and be fully electrically or mechanically qualified to a recognized level. You will also have proven experience in managing multi-site businesses and be capable of prioritizing and solving problems under pressure.

Key Responsibilities:

  • Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
  • Ensure contractual levels are obtained and superseded and an in-depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
  • Ensure contractually agreed KPIs/SLAs are met.
  • Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
  • Provide leadership and management to the site team as necessary.

Requirements:

  • Recognized apprenticeship and fully electrically or mechanically qualified to recognized level.
  • Proven experience and involvement in managing multi-site businesses.
  • Capable of prioritizing and solving problems often under pressure, utilizing innovative solutions.
  • Strong people management skills.
  • Excellent written and verbal communication skills.


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