Service Charge Specialist

1 week ago


East London, United Kingdom Peabody Full time

At Peabody, we are seeking a highly skilled Service Charge Specialist to join our team.

Your typical day will involve responding to resident enquiries, analysing costs to ensure service charge bills are accurate, and collaborating with neighbourhood teams to ensure service charges are reflective of the service we provide.

As a Service Charge Specialist, you will be the 'face of Peabody' and play a crucial role in supporting our residents and ensuring they have the correct and relevant information regarding their service charges.

You will work closely with residents to develop and improve Peabody's service to them, ensuring transparency and reasonableness in service charges.

Key responsibilities include:

  • Providing first-class customer service to residents
  • Analysing costs and evidence to ensure accurate service charge bills
  • Collaborating with neighbourhood teams to improve service delivery
  • Resolving resident complaints and concerns

We offer a range of benefits, including 30 days' annual holiday, flexible working arrangements, and a comprehensive benefits package.



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