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Professional Services Advisor
2 months ago
About the Role
The Graphic Communications Division of Fujifilm Corporation is seeking a highly skilled Professional Services Advisor to join our team on the West Coast. As a key member of our team, you will provide consultative and technical support services to internal and external customers within an assigned territory.
Key Responsibilities
- Support product lines by providing product review and problem resolution
- Promote and deliver consulting services to customers
- Provide technical information to customers
- Produce technical reports
- Perform field evaluation of new and/or test products
- Conduct product testing and evaluation at customer site
- Measure product performance against benchmarks
- Resolve escalated customer problems
- Disseminate essential product information to other departments
- Establish a strong working relationship with local managers to promote Professional Services offerings
- Coordination of training & delivery of Professional Services with customer and support team
- Perform on-site installation and configuring of software
- Develop strong proactive working relationships with internal sales representatives and customers
- Grow PSG revenue with new and existing customers by actively working on new opportunities, proposals and upgrades with both Fujifilm Sales and Service groups
- Complete and submit activity information and paperwork timely to the appropriate group/department
- Attend training classes as needed for product updates and new products
- Maintain current technical knowledge of product offerings
- Provide training on essential product information both verbally and written
- Assist other PSAs and customers via phone to troubleshoot problems
- Sales assistance in demos and/or customer visits and proposals as required
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to GCD management and technical support group
Requirements
- High School diploma or GED equivalent
- 5+ years graphic arts industry experience
- Experience with digital printing, color management, prepress products and software applications
- Basic understanding of networking
- Field experience in software applications specific to the graphic arts industry
- Experience with specific products utilized in the graphic arts industry in the pre-press environment
- Knowledge of digital printing processes
- Outstanding customer service
- Ability to understand and instruct others in the color management process
- Excellent problem-solving and decision-making skills
- Industry knowledge related to graphic arts and workflow applications
- On-going knowledge in graphic arts software applications and a background and/or aptitude to learn the graphic arts field
- Ability to accurately evaluate customer's employees after training and provide feedback to owners
- Valid Driver's license
- Ability to travel ~80%
Fujifilm is an Equal Opportunity Employer
Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.
