Customer Service Representative

5 days ago


Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full time

**Job Summary**

Retirement Villages Group is seeking a highly organized and customer-focused Receptionist / Admin Assistant to join our team on a part-time basis. The successful candidate will be responsible for providing exceptional customer service to residents and visitors, while also supporting the Village Management with administrative and housekeeping tasks.

**Key Responsibilities:**

  • **Welcome and Greet**: Ensure a warm and welcoming experience for visitors, guests, and residents.
  • **Sign-in and Sign-out**: Verify the identity of guests and visitors, and ensure they sign-in and sign-out as appropriate.
  • **Telephone and Messaging**: Answer incoming calls, forward and take messages as necessary, and provide excellent customer service to residents and visitors.
  • **Administrative Support**: Provide administrative support to the Village Management, including sorting and distributing post, managing resident files, and maintaining the resident Purchase Log.
  • **Housekeeping and Maintenance**: Maintain the general tidiness of the reception area, liaise with the housekeeping team to ensure standards are maintained, and support with resident move-in and out procedures.
  • **Hospitality and Events**: Promote and update residents on hospitality activities and events, and coordinate the weekly online shopping service for residents.

**Requirements:**

  • **Customer Service**: Provide exceptional customer service to residents and visitors, with a positive and proactive attitude.
  • **Administration**: Possess strong administrative skills, including numeracy, communication, and organizational abilities.
  • **Teamwork**: Demonstrate a high level of teamwork and collaboration, with a positive attitude and a willingness to support colleagues.
  • **Attention to Detail**: Maintain a high level of attention to detail, with a focus on accuracy and quality.
  • **Organizational Skills**: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.


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