Sales and Service Expert

2 days ago


Bath, Bath and North East Somerset, United Kingdom Moss Full time

About the Job:

We are seeking a Sales and Service Expert to join our team at Moss, where you will play a critical role in delivering exceptional customer experiences, driving sales growth, and upholding the highest standards of service excellence.

Salary: £29,000 - £33,000 per annum, depending on experience

About You:

To succeed in this role, you must have a passion for delivering outstanding customer service, a keen eye for detail, and a natural ability to build rapport with customers. You should also possess excellent communication skills, both written and verbal, and be comfortable working in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service, ensuring every interaction is tailored to meet individual needs
  • Drive sales growth through proactive selling, upselling, and cross-selling techniques
  • Maintain a high level of product knowledge, staying up-to-date on new products and services
  • Contribute to a positive and inclusive store culture, promoting teamwork and collaboration
  • Meet or exceed sales targets, while maintaining a focus on customer satisfaction

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career progression and professional development
  • Employee discount scheme
  • Season ticket loan and cycle to work scheme
  • Access to Moss Learning online platform


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