Operational Resilience Consultant

3 days ago


Reading, Reading, United Kingdom Hays Technology Full time

Hays Technology seeks an experienced IT Service Delivery Specialist to join our team. As a key member of our operational resilience team, you will be responsible for ensuring the smooth delivery of IT services to our clients.

About the Role:
  • Lead the development of strategies for Operational Resilience, Service Continuity Management (SCM), and ITIL integration
  • Work closely with stakeholders to establish accurate service data access and mapping of services
  • Implement mechanisms for storing service data and developing problem management processes

We are looking for a highly motivated individual with excellent communication skills and a strong background in service management. Experience with Major Incident Management communications playbooks, CSDM mapping of services, CMDB, and ITSCM is highly desirable.

Estimated Salary: £58,000 - £72,000 per annum based on location and experience.



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