Programme Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom Best Practice Network Full time
About Us

At Best Practice Network, we're dedicated to supporting educational professionals in delivering exceptional education. Our mission is to empower teachers, trainers, and leaders to make a lasting impact on children's lives. We achieve this by providing high-quality training, apprenticeships, and professional development opportunities.

About the Role

The Programme Coordinator will play a vital role in the delivery of our programmes, ensuring seamless customer service, efficient coordination, and effective support. This position requires excellent communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities
  • Respond to enquiries in a timely and courteous manner
  • Process programme applications, ensuring completeness and eligibility
  • Notify applicants of application outcomes
  • Coordinate events, including interviews, face-to-face and online courses
  • Update programme resources to adhere to company standards
  • Provide guidance and support to participants
  • Track participant engagement and progress
  • Pre-empt withdrawals and deferrals, offering support and alternative provision
  • Document and improve processes
  • Meet departmental KPIs, including application processing times, conversion rates, and evaluation responses
About You

To succeed in this role, you'll need:

  • Proven customer service experience
  • Excellent communication and organisational skills
  • Ability to work under pressure and prioritise tasks effectively
  • High competence in MS Office and Teams
  • Accuracy and attention to detail
  • High numeracy and literacy skills
Our Benefits
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Flexible working arrangements
  • Access to a private GP and healthcare plan
  • Life insurance and pension scheme

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