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Client Care Expert

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide accurate product and service information.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account details.
  • Maintain accurate records of customer interactions.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume customer inquiries.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.
  • Flexible working hours, including weekends.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.