Facilities Operations Coordinator

24 hours ago


Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time

We are seeking a highly organized and customer-focused Facilities Operations Coordinator to join our team at Corrigenda Group Limited. This role involves coordinating and managing customer service requests, acting as first-line support for clients via telephone, email, and online portals.

Key Responsibilities:
  1. Initial handling and logging of various client requests
  2. Answering the phone in a timely manner and directing calls / taking messages accordingly
  3. Liaising with customers on the progress of jobs
  4. Liaising with external contractors
  5. Generating jobs on the Corrigenda CAFM system
  6. Relaying instructions to engineers and collating details of works in progress
  7. Processing and inputting worksheet information correctly onto our system
  8. Liaising with contract managers and engineers to ensure effective communication

The ideal candidate will have previous experience working in a front-line customer advisor / helpdesk role, excellent written and verbal communication skills, and the ability to achieve high levels of customer satisfaction.

Estimated salary: £22,000 - £28,000 per annum.



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